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Daily Archives: May 8, 2019

Ford customer Donavon Black recently used the kiosk at Lafontaine Ford in Birch Run, Michigan, United States. Black said the kiosk was easy to use and that he will “definitely” come back to the dealership because of it.

Self-Service in the Showroom : Kiosks for Automotive Dealers

Insights, MarketingBy Conway LynchMay 8, 2019Leave a comment

When it comes to service, an automated, ATM-style kiosk outside the garage seems like a no brainer. Implementing a self-service option could potentially promote upsells, increase your customer satisfaction index, and modernize your dealership, but are they really worth the investment?

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